Credit where it’s due this afternoon, Translink Customer Service representative spent 15 minutes trying to find out why the Journey Planner/Service Updates page for the 23rd to the 27th haven’t got any closures listed despite QR saying otherwise (it’s third party closures, they’ve been listed for a couple months on the Queensland Rail calendar)
Translink list closures for literally the rest of the month.
I got told:
As of now, the Journey Planner is only reflecting journeys that are available until 24th of May. Unfortunately, Journey Planner takes time to update. We suggest to use “service updates” option as it’s the most accurate and to check Journey Planner closer to the date to see if service updates reflect on Journey Planner.
I have already raised this with our team and our dedicated team will inform us once Journey Planner has been updated with track closure or railbus information for the month of May.
I hope they rectify it soon, don’t know how such a thing can get missed especially when I can start being able to plan my journey for these dates from this week