Queensland Rail urges customers to be careful after 373 injuries last year
Queensland Rail has urged customers to travel with care after 373 customers were injured due to tripping and falling on the network in 2024. It has shared a compilation of footage showing customers losing their balance, often on stairs and escalators in train stations. In one clip, a customer is walking in front of the yellow line and takes a tumble straight onto the tracks. Rushing, distraction and carrying heavy luggage or other large items are common causes of these incidents, Queensland Rail said.
Brisbane Central registered the highest number of customer injuries in 2024 with 57 incidents, followed by Roma Street with 37, Northgate with 13, Caboolture with 11 and Springfield Central with 10.
I’d imagine they also just tend to be the busiest (or rather, the highest peak loads) - Central and Roma St obviously get slammed every workday morning and evening, the the Valley gets that to a lesser extent + pretty big crowds of drunk people being idiots on Friday and Saturday nights. Not as familiar with the other two but it does seem like their status as interchange stations adds to it, although maybe that’s just because more people get off/on there?
Probably but, to be perfectly blunt, a lot of the incidents in that video seem to be a result of stupidity on the part of the passenger. Let’s try and shoulder barge our way into the almost closed doors of a train! Or walk our big heavy scooter down the stairs. And don’t get me started about old mate who walked clean off the platform.
I honestly think this is one aspect that Brisbane does well (in general, not just in transport). Of course, that doesn’t mean that there’s no room for improvement but still, the trains and the NGR toilets tend to be quite clean, which is very nice
