Moved from - Used GoCard and reader also read smart phone
Some people can experience card clash and debiting from other cards and phones if you have your phone or wallet in your pocket level/close to a reader while entering or alighting from a vehicle.
Card clash occurs when you present multiple payment cards or devices to the validator at once, causing it to read multiple cards instead of the one you intended to use. This can lead to incorrect fares being charged or payments being declined. To avoid card clash, always present only one payment method (either a physical card, or a smart device) when tapping on and off public transport.
Here’s a more detailed explanation:
What is card clash?
When you have multiple contactless payment methods (like a physical card and the same card on your phone) in close proximity to the validator, it can sometimes read multiple cards simultaneously.
Why is it a problem?
This can lead to the system charging you multiple fares, or it might not be able to determine the correct fare, potentially resulting in a default fare or a declined payment.
How to avoid it?
Present only one card or device: When tapping on and off, make sure to only hold up the card or device you intend to use, removing it from your wallet or purse if necessary.
Separate payment methods:If you need to pay for multiple people, use different payment methods (e.g., your physical card for yourself and your phone for your child).
Be aware of your wallet/phone case: Wallets and phone cases can sometimes hold multiple cards, so be mindful of what’s near the validator when tapping.What to do if it happens?
If you suspect a card clash, you can use the Translink Ticketing Assistant to request a fare adjustment or refund.