Maybe they were Kinetic. I was looking from some distance away.
TransLink gave up on a common Revenue Protection/Security a few years ago, hence why funding the Bus Companies to employ their own Network Officers living in those respective regions.
Bus âNetwork Officersâ; are funded by treasury (TMR) but are employed by the bus companies (Kinetic, Clarks, Bus Qld, etc). The Network Officers generally have their employer (The bus company) displayed above the Network Officers logo on their uniforms
TransLink Senior Network Officers (SNOs) are direct TransLink/TMR employees that has jurisdiction over all modes of transport.
QRâs Authorised Officers (AOs) and G:Linkâs Customer Service Officers (CSOs) are employed by those companies directly and only have jurisdiction over the trains and trams respectively.
I was there around 3pm yesterday and it was both.
In my experience riding Clarks buses, the buses are now much, much better patrolled by Clarksâ own Network Officers than they ever were by Translinkâs own officers.
More diffusion of responsibility by Translink further eroding any perceived integrated network. Not to mention more brands/names across the network - and are any of names sensible for the public to understand their role?
Thatâs probably a function of TL funding them more. I donât think that many SNOs were ever employed.
TL could still fund operators to employ and manage these officers but with consistent naming, role structures and appearance.
So weâve got Translink, QR, BCC, Transdev, Kinetic, Clarksâ, AirTrain on the network.
Consolidation can not come soon enough.
Itâs insane. I knew each mode had its own NOs but the fact that itâs then broken further down into each bus operator also having their own network officers is so unnecessary.
Since theyâre TMR funded anyway why not just have a state pool of translink officers that are capable of working across rail, bus, ferry, tram, etc? (like how the current Translink SNOs operate⌠sort of).
At Helensvale you could, technically, see a QPS Railway Squad officer, QR Authorised Officer, Translink Senior Network Officer, G:Link Network Officer and Kinetic Network Officer all working in their own jurisdiction 
3 Likes
Unfortunately consolidation was thrown in the âtoo hardâ basket, hence TMR establishing and funding the Bus âNetwork Officersâ (âBNOsâ) for most operators comprised of those living in those regions rather than sending the Brisbane based Translink SNOs up or down the Coast.
Originally the QR employed group of officers, then called the âTransLink Transit Officers" (TTO) did all modes of Transport prior to TransLink/TMR setting up their own unit called Senior Network Officers (SNOs). G:Linkâs Customer Service Officers (CSOs) came about around 2014.
When the TMR led SNOs got up and running, the QR Group of officers were split into other parts of QR and the remaining QR TTOs (now a smaller group) were rebranded to âQR Authorised Officers (AOs)â
Agree, there should literally be two types of enforcement on public transport:
- Translink officers (by whatever name they are called)
- Police
Thatâs it.
What about private security on select late night/NightLink services?
As much as I wish we didnât need them, I think there is value to them on select services/to select locations.
1 Like
There shouldnât be private security. Like Perth and Melbourne we need properly trained transit officers / police who are on the public payroll and who have limited police powers relevant to their duties (move-on, arrest, detention etc). Perth went for having them on all trains in the evening, Melbourne went for posting them to most metropolitan stations. I would be going with some compromise position between those 2.
7 Likes
https://public.tableau.com/app/profile/fredfery/viz/BrisbanePublicTransportTrips/BrisbanePublicTransportTrips2023 a interactive i found
2 Likes
My experience with the perth ones were very good. The ones I have encountered during my travels to perth at least. They had a good balance between approachable customer service staff that you can ask for directions, updates etc, and a proper security force that has enough powers to move on problem travellers.
Unfortantly many of our current translink SNOâs, and police simply are not approachable and are really on useful for fare enforcement and security.
I would be a big advocate of replicating the perth system.
2 Likes
QR seems to have a new auto voice announcement (or I havent been paying attentionâŚ)âŚcity bound on an NGR arriving at South Bank and the announcement talked about âtransferring to frequent services along the south east and eastern busway to Brisbane City, Woolloongabba and Brisbane suburbsâ.
5 Likes
I think that this is good. Do the âmetroâ services offer the same sort of announcement when it comes to interchange stations?
I donât think they do via audio, but the PID screens do.
A somewhat pointless take from me, BUT:
I got lost whilst trying to find the restroom at Auchenflower station, because it was hidden from my sight (it was at the very end of the footbridge). 
Poor wayfinding for toilets is an ick.
2 Likes
Does Pimpama station have the new v/o station & train announcements.
Assume itâs been a while since QR have made new ones
the toilet saga continuesâŚ..
2 Likes