Jo Keehan said her daughter, a student at Fortitude Valley State Secondary College for the past three years, had often been dropped off late by her school bus.
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The mum-of-two believed the bus, route 931, had never arrived.
But Translink told her it had instead arrived about 13 minutes early. The entire route through New Farm, Teneriffe and Bowen Hills is timetabled to take 30 minutes.
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Last week, this masthead reported that another dedicated school route, the S785 to Mt St Michael’s College, had also left students believing their ride would not show up, with some waiting for up to 30 minutes.
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Keehan said she wanted the option to track school buses restored after it had been wiped when the new app rolled out last year.
“There’s no way to alert if the bus has come early, if it’s not coming at all, or if it’s late,” she said.
Transport chair Andrew Wines said student safety was a “fundamental priority” for the council.
“I know how concerning these disruptions can be, and I want to assure families we are always monitoring our bus network and making changes where needed,” he said.
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Wines said families’ concerns with the 931 service were being addressed. The council has also launched a review of the S785 service.